If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. You can contact us to discuss your O2 mobile products and services. co. hello007007 Posts: 149 Forumite. Help returning Virgin media kit. . Just joined. Virgin Fibre Areas only. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. jpeg1. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. . Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. I spoke with VM, and they sent me a return kit. Browse Virgin Media Virgin Media. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Enjoy this video!Thank you for watching! Please. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Labels: My Account; hub 3. This includes: The Stream box. It’s because the reconnection team says the request cannot be processe. Switched. byrnesv. If you do not return your kit, you will be charged for it as set out in our terms and conditions . Options. super hub. Turn on and get connected. We would like to show you a description here but the site won’t allow us. and Virgin Media really have no CLUE what they telling people. I am putting a complaint in with ofcom along with all the evidence I have. This feels like a mass-send e-mail campaign / request. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. If you're leaving Virgin Media, it will send you a postal. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Please, expect a private message from me here shortly, so I can have a further look and help out. returns. on 11-02-2023 11:36. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. Hi As22 👋 thank you for joining the thread. You have arranged to pick up your equipment on three occasions. Sign in . Returning Virgin Media equipment. Security matters. You might find a local Collect Plus. Switched. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. I am now. We would like to show you a description here but the site won’t allow us. My sister left Virgin Media in January 2023. As subject. Hi, this is really on behalf of my 85 year old dad. Available with M50 broadband or faster. Back a step. 0 once you have your Quickstart box. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Phone. An Ethernet cable – The. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. The collection date is 29 November. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. HD kit and some older 4K Ultra HD kit only supports older versions. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Manage Your Account. However, despite my attempt to request for the return kit to be deli. It has been very poorly attached and has caused damage. 0 or iOS 12 or later mobile or tablet. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Although this question has appeared before the answers vary and I need definitive advice. I am still with virgin media but under a new account. Mobile. At Virgin Media, we’re passionate about protecting our planet. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. . Over the last year we’ve managed the collection and return of more than 2. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Tip Set up all of your kit within 12. For my surprise, in the package of the hub 5, was another package to return the hub 4. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. That’s why we have a dedicated team to help you with this and answer any other questions you might have. If you want a hand understanding our services, or how to do certain tasks, you’ve come. H. on 01-03-2023 08:38. Simply ring our friendly customer service team. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. I guess the first lady I talked to misinterpreted it. Now, the kit arrived but I have no subscription. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Switched On Families. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Hi, Apparently I'm only being sent a box to return my router. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. . . If we decide to do this, we'll let you know. We would like to show you a description here but the site won’t allow us. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. . Returning Kit. At least 30Mbps download speeds in every room or £100 one-off credit. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. The . They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. I have had some months ago left VM and asked for the kit to return my broadband equipment. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. they have not sent me a package to return the old kit in. SpeedVirgin media sent me a cheque when I didn’t return the router back. Please can you confirm that the £40 c. 2. Nobody welcomes a price increase, and we get that. And now I'm getting chased up. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. ’. Available with M50 broadband or faster. . Thank you both for your input and trying to help. 2 hours ago. in the box it gives. This model should not be allowed, or at least there should be a way to connect to a VM. When can I - 5311065. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. in the box it gives you a returns label to post the old kit back. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. The contract was for 12 months and at the end of the contract I cancelled it. Sami93. Speedon 22-02-2023 16:03. Security matters. Problem: Returning Hub 4. Help with a refund for a bereaved account. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Step by step guide to installing your Virgin Media broadband and Hub 3. for the parcel you sent back? This is your proof that you sent it. Then enter your email address, and click on email me my new label and follow the instructions. Switched. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. We would like to show you a description here but the site won’t allow us. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. We would like to show you a description here but the site won’t allow us. My V6 box has been replaced by a 360 and 2 days later I. My Virgin Media. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. co/recycling for information on how to return or recycle old equipment,together with. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Hi, Just recently upgraded from Tivo 500GB box to TV360. SpeedWe would like to show you a description here but the site won’t allow us. You can find loads of helpful information on. how to return your old kit. Am a little weary that if we recycle the kit that we might get billed for not returning it. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. . The webpage usually list which items need returning, however it doesn't at present. We would like to show you a description here but the site won’t allow us. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Let us know how you get along. I had a receipt from him and never any comeback from Virgin. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. We would like to show you a description here but the site won’t allow us. I have just received my returns packaging but I'm out of the country until mid December. Control your services . My address is very simple to find so it is not a case of getting sent into the wrong post box either. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Account - Mobile. Now all a sudden at 03. When you’re booking your move, let us know if you want to choose a new package for your new home. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You’ll then be able to use your same old phone to make. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. My Virgin Media App. We would like to show you a description here but the site won’t allow us. They told me I needed to return the equipment or I would have to pay a fine. SIM toolkit - Virgin Media Community - 5245119. That has been confirmed and was going to arrive in 3 working days. They will be charged for not returning any rented equipment that VM want back. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. SpeedWe would like to show you a description here but the site won’t allow us. I second this . Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Posted in QuickStart, set up and connections. 7K subscribers in the VirginMedia community. I can't see how to organise a collection from their website and the Post Office won't take it. You can return our kit at no extra cost. Returning hub 4. Tuning in. Could you give le and orientation?. . 2 July 2015 at 2:05PM in Phones & TV. Connect the Hub’s power cable with the blue tab. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. So why should I not recyle them instead ??? (not a serious question, but I am interes. Excludes broadband faults and broadband network outages. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. We would like to show you a description here but the site won’t allow us. e. In your Stream kit you’ll find everything you need to get the Stream box up and running. Alternatively, visit virg. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Returning a Stream Box. SpeedReturning your Virgin Media kit VirginMedia. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. 2% on a yearly basis, driven by fixed and mobile service price rises. Account - Mobile. r. . Pop the telly on: check its set to the correct Input and Virgin TV’s. We would like to show you a description here but the site won’t allow us. . I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Existing Virgin Media customers will have to pay a fee in order. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. None of the links (book a date, contact us) work in the email. Not solved either. Tivo. Any returns emails are automated and will contain any equipment that you have registered to. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. . However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. away the old kit when they come round to do the upgrade. Virgin Media;. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Many thanks - 534135327. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. 2. We would like to show you a description here but the site won’t allow us. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. 2 Kudos. uk with required details but have. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Manage Your Account. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. c. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. 4. we cancel our virgin media account after 18 months as we did not have good broadband speeds. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. Everything you need is posted to you. Once we cancel we got a letter asking us to. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. @Hannahman wrote:. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. I had a message about collecting my kit. Make sure to take our kit with you when you move. Browse Virgin Media Virgin Media Community. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. 2. Excludes broadband faults and broadband network outages. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Options. QuickStart, set up and connections. No setup fee is available on all bundles, broadband & phone, and broadband only packages. but it doesn't work - 5285247. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Virgin Mobile. So you won’t need to hop around. 0 Kudos Reply. . I'm sure they would have charged me if I was out when they arrived. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. It's at least 7 years old! We would love. 3 weeks ago. away the old kit when they come round to do the upgrade. That’s because while you're with us, you rent your kit, rather than own it. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. This promotion means you won’t pay the usual setup fee of £35. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. we never really used the tv box and I throw it away many months ago. We would like to show you a description here but the site won’t allow us. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. . We would like to show you a description here but the site won’t allow us. is legally binding, which means that we are making promises to each other about the . Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Seems like a very long time to be en-route. Been given my leaving date as 17th March. On our wavelength In. Plug the cables into the Hub. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. agreement. Options. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. . It’s because the reconnection team says the request cannot be processe. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. If you have any further queries or questions, please let us know. If you possess a Virgin Media TV. You can find loads of helpful information on the Virgin Media support site. I have today 11th feb had the same original email we need to collect your kit. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Missing components when returning box to Virgin Media. Just take it to a recycling centre, find your nearest. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. The advice was to recycle the old hub. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Phone. Then I for some reason go. Your experience matters. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Virgin Broadband Box attached to house. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. I. Manage Your Account. Here you’ll find all the help you need for Virgin Media related problems and issues. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Stay safe online. FAQs about return kits. Switch on your TV, then using your own TV remote press the Input, AV or Source button. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Virgin Media; My Virgin Media. We would like to show you a description here but the site won’t allow us. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. These include: Super Hub 2ACI have a very old TV box. Browse Virgin Media Virgin Media Community. Further exclusions & legal stuff apply. A power adaptor to plug into the Stream box and a power socket at the wall. If you don't pay that bill then it's just like any other bill from any other company. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. They said it should be 30 days to return so basically I hav. We would like to show you a description here but the site won’t allow us. Have waited in all day kit not collected - 5223593. Returning.